Only 8% of adults say they have received emails from their physicians, contrary to earlier predictions that the trend was poised to explode. However new technologies and services that are set-up to manage email and EMR securely, as well as to compensate physicians for their time online, are helping to propel greater physician/patient email adoption. And, promisingly, anectodal evidence suggests that patients are careful about using the services appropriately, assuaging physician fears of being deluged by unnecessary communication.

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