YouTube is at once a new marketing opportunity and a potential public relations liability. A recent article from Adage discusses several popular YouTube posts that harshly criticize the pharmaceutical industry, including a testimonial from a purported Eli Lilly sales rep and a trailer for the documentary "Big Bucks, Big Pharma."
The article also mentions how pharmaceutical companies have used YouTube to their advantage, including a recent viral video post from GlaxoSmithKline for Restless Leg Syndrome.
Full Article from AdAge [subscription required]